Job description for an equipment technician
Job code: Tec-T-02-04
Job Summary:
Performing installation and maintenance work on technical equipment, network infrastructure and systems for the company and clients, and ensuring their efficient and stable operation.
Tasks and Responsibilities
· Installation and setup of computers, servers and technical equipment.
• Implementing wired and wireless network extension works.
• Installing and setting up network devices such as routers and switches.
• Installation of surveillance and security systems.
• Maintenance of technical equipment, diagnosis and repair of faults, and working to reduce their occurrence.
Preparing server rooms and data centers.
This aims to reduce their occurrence.
• Conduct technical tests on the devices before delivery.
Preparing reports on the artworks that have been completed.
Participating in the implementation of the company's technical projects.
Monitoring network performance and tracking the efficiency of computer, network, and printer operations.
Required Qualifications
• A technical certificate in computer engineering, networks, or a similar field.
• Experience in installing and maintaining devices, networks, and monitoring and alarm systems.
· Technical certifications such as CCNA or Network+ are preferred.
Implementation and guidance of cable extensions and conduit protection with engineering precision and an aesthetic touch (Neat & Clean Cable Management).
Professional Skills
• Good knowledge of network infrastructure.
• Skills in installing and maintaining technical equipment.
• Ability to work in the field and implement technical projects.
• Ability to analyze technical faults.
Key Performance Indicators (KPIs)
• Number of technical tasks completed.
• Response time for handling technical malfunctions.
• Percentage of recurring malfunctions after repair.
• The success rate of installing devices and systems on the first attempt.
• Adherence to the specified deadlines for project implementation.
Customer satisfaction level with technical services (survey) ≥ 90%
